1. Introduction
Welcome to Doolive! These Terms and Conditions ("Terms") govern your use of the platform operated by Doolive Seller Services and Communications Private Limited ("Doolive," "we," "our," or "us"), including its mobile application, website, and other associated services (collectively referred to as the "Platform"). By using the Platform, you agree to these Terms. Please read them carefully.
2. Eligibility
You must be at least 18 years of age to create an account and use Doolive. By accessing the Platform, you represent and warrant that you are of legal age and have the authority to enter into these Terms.
3. Account Registration
To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.
4. Vendor and Customer Responsibilities
- Vendors: Vendors must accurately describe their products and adhere to Doolive’s platform policies. Vendors are responsible for honouring returns, refunds, and exchanges in accordance with their stated policies.
- Customers: Customers agree to review the vendor’s policies before making purchases. Customers are responsible for following the vendor’s instructions regarding product returns and exchanges.
5. User Conduct
You agree not to use the Platform for illegal purposes, to infringe on the rights of others, or to engage in harmful or deceptive practices. This includes but is not limited to:
- Posting false or misleading content
- Engaging in fraudulent transactions
- Violating the intellectual property rights of others
6. Content Ownership and Licensing
By submitting content (e.g., photos, reviews) to the Platform, you grant Doolive a non-exclusive, royalty-free, worldwide license to use, modify, and display that content in connection with operating and marketing the Platform. You retain ownership of your content, subject to the license granted to Doolive.
7. Intellectual Property
All content on the Platform, including trademarks, logos, images, and text, is the property of Doolive or its licensors. You may not copy, reproduce, or distribute any content without express permission from Doolive.
8. Limitation of Liability
To the fullest extent permitted by law, Doolive is not liable for any indirect, incidental, special, or consequential damages arising out of your use of the Platform, including but not limited to product defects, delays, or non-performance by vendors.
9. Dispute Resolution
If a dispute arises between you and Doolive or a vendor on the Platform, you agree to attempt resolution through informal negotiation before pursuing legal action. If unresolved, disputes will be resolved through arbitration, as per the Arbitration and Conciliation Act, 1996, India.
10. Changes to the Terms
Doolive reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform. Your continued use of the Platform signifies your acceptance of the revised Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes related to these Terms will be resolved in the courts of Nagpur, Maharashtra, India.
12. Contact Information
For any queries regarding these Terms, please contact us at:
DOOLIVE SELLER SERVICES AND COMMUNICATIONS PRIVATE LIMITED
Address: P. NO. 79, SHRIKRUSHNA NAGAR, NEAR BHAVANS SCHOOL, KHARBI, NAGPUR, MAHARASHTRA - 440 024, INDIA
Email: [email protected]
Phone: +91 77570 51548