At Doolive, we aim to provide a seamless and efficient delivery experience for all orders placed on our platform. This Shipping Policy outlines how delivery services are managed and what customers and vendors can expect.
1. General Shipping Terms
Doolive currently facilitates the delivery of products through the existing delivery partners of our vendors. As we continue to grow, we will introduce our own logistics partners to enhance the delivery process. Until then, the responsibility for shipping and delivery remains primarily with the vendor.
2. Shipping Process
- Vendor's Delivery Partner: When you place an order on Doolive, the vendor you purchase from will use their own delivery partner to fulfil the order. The shipping and delivery terms, including timelines and costs, will be determined by the vendor’s delivery partner.
- Doolive's Delivery Partner (Future Integration): As Doolive expands, we will begin integrating our own trusted delivery partners. This will provide greater consistency in shipping and delivery timelines. When this change occurs, customers will be notified, and the policy will be updated accordingly.
3. Delivery Times
- Delivery times vary depending on the vendor's delivery partner, the location of the vendor, and the delivery address. Vendors will provide an estimated delivery time at the time of order placement
- Please note that actual delivery times may differ from estimates due to factors such as:
- Distance between vendor and customer
- Availability of shipping services in your area
- External factors such as weather or transportation disruptions
4. Shipping Costs
- Shipping costs are set by the vendor’s delivery partner and will vary based on factors like the size, weight, and destination of the order.
- Any applicable shipping charges will be clearly stated during checkout before you confirm your purchase.
5. Tracking Information
- Vendor's Delivery Partner: Vendors are responsible for providing tracking information to customers once the order has been dispatched. This information will allow customers to monitor the status of their shipment.
- Doolive's Delivery Partner (Future Integration): Once Doolive integrates its own delivery partners, tracking will be more standardized across all vendors. Customers will be able to track their orders directly through the Doolive platform.
6. Delivery Issues
- Delays: If there are any delivery delays, customers are encouraged to contact Doolive’s contact system. The vendor or their delivery partner will be responsible for resolving any shipping issues.
- Lost or Damaged Goods: Vendors are responsible for ensuring the safe delivery of products. If a product is lost or damaged during shipping, the vendor and their delivery partner will handle the claim according to their policies. Doolive will assist in facilitating communication if needed.
7. International Shipping
At this time, Doolive primarily operates within India, and shipping policies apply to domestic orders. If international shipping is offered by a vendor, customers should review the vendor's shipping policies and charges for international deliveries.
8. Future Updates
As Doolive grows and introduces its own delivery partners, we will update this Shipping Policy to reflect changes in shipping processes, costs, and timelines. Stay tuned for updates as we continue to improve your experience.
9. Contact Us
If you have any questions about this Shipping Policy or need assistance with your order, please reach out to us at:
DOOLIVE SELLER SERVICES AND COMMUNICATIONS PRIVATE LIMITED
Address: P. NO. 79, SHRIKRUSHNA NAGAR, NEAR BHAVANS SCHOOL, KHARBI, NAGPUR, MAHARASHTRA - 440 024, INDIA
Email: [email protected]
Phone: +91 77570 51548